If you have a device with Android OS , you often use the Play Store to download apps and games. In this repository you can find a large number of applications for your device and in total safety avoiding malicious apps, but sometimes it can have errors that they do not allow downloads . Next, we will explain how to fix error codes 491 and 495 in the Play Store.
What are Play Store error codes 491 and 495?
I error codes 491 and 495 identify various application issues that prevent you from downloading and installing apps on the device we request.
In the case of code 491, the cause is usually an error in the account setup Google associated with Play Store and Google Play Services. Although sometimes it can also occur due to download errors or lack of space on the device.
On the other hand, the 495 error also prevents the download and installation of applications or games and is usually due to problems communicating with the server . It could also be due to a problem during the download and the installation package is corrupted, so you can try restarting the download.
One of the first steps you can take when errors occur is to check if you have the latest Play Store update. But, in case the errors keep happening, know the best solutions below.
Solutions for error code 491 and 495 from the Play Store
To fix both Play Store errors, they exist two methods which usually fix the problem quickly. Follow the steps we explain below and you will see how your app store works perfectly again.
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Clear cache and data
A malfunction in the Play Store application can be easily solved if we empty the data stored by the application to open it more quickly. Also, restarting the application so that it starts up as it did for the first time is usually the best way to avoid further errors, for this:
- Go up "Settings" or "Settings" in the main menu of your device.
- Select the "Applications" option in the menu where you will see a list of applications installed on your device.
- Find "Google Play Store" in the list and click on it.
- On the next screen, select "Storage" and then press the button "Clear cache".
- Finally, press the button "Clear data".
The steps for clearing the cache and application data may vary from one device to another or depending on the version of your Android, but most are very similar. After following the steps, launch the Play Store again and check if the error is resolved.
Delete the Google account
Since many times the problem is that the application does not recognize the Google account or there was an error in verifying the credentials, the next solution is to delete and set up your Google account again.
- Select the application "Settings" or "Settings" from the main menu of your device.
- Choose the "Account" option and select the Google account you set up.
- On the next screen, press the button "Remove account".
- Restart your device.
When the device turns on again after removing your Google account, you need to log back into "Account" section of "Settings" and add your Google account again.
You can use the same one that you had removed, the important thing is that the connectivity between the Google account and the Play Store is restored correctly. Then go to Play Store and you will see how to normally download your applications and games.
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Another solution that can terminate Play Store error codes 491 and 495 has to do with Google Play Services . Since these two applications are related to each other, if there is a problem with Google Play Services, it may affect the functioning of the Play Store.
Then you can check if Google Play Services is up to date or clear the cache and data of this application by following the steps shown above but now for Google Play Services.