How to request a refund for a Playstation Store purchase

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Philippe Gloaguen
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More than one has happened to have purchased a game, downloadable content or skin and yes they are repent of the purchase made. These cases are usually more common than imagined, but unfortunately nothing could be done.

Whether it's because you got the wrong DLC, Skin or game, there are a thousand reasons to regret a purchase made in the PS4 online stores, but that's no longer an inconvenience as the Playstation Store has recently included a refund system.



Above all, you can request a refund on almost any product which you received from the Playstation Store app. The process is simple and you can apply it as many times as you want, thus avoiding mistakes and getting your money back which you can use to finance a future purchase in the Store.

Below we will mention how the Playstation refund system works Store and the steps to follow depending on the type of content purchased.

      How to request a refund on the Playstation Store

      Depending on the type of content you got and how you purchased it (whether it's a regular purchase or a pre-order) the system for requesting a refund will vary ; however, the steps to follow are very simple.

      To start the refund procedure you have to choose to chat with a Sony representative on Playstation Official Support Website.

      On the page where your browser appears you will need to select "Sony Account Help" . After these you will need to click on the call tab contact us.

      At this point you will be asked for your PSN ID and the email that is linked to that account. After this they will put you in contact with a representative from whom you will ask for a refund.



      This will ask you for the name of the game or DLC that you bought. Once you have provided the information requested by your Sony representative, you will need to wait in one to two days for a refund of the full cost of the content.

      Refunds for the purchase of digital content

      Any type of content is included here, from full games, DLCs, season passes, themes or skins. From the moment you order the game, you will have 14 days to request a refund.

      However, if you have already started downloading the game or if you are streaming and have started streaming, you will automatically lose the possibility to request a refund to unless the content is faulty.

      Refunds for pre-ordering digital content

      This includes all purchased content before the official release date. This type of repayment has two methods depending on the date of acquisition of the security.

      Pre-order placed more than 14 days before launch

      You can request your money back at any time, just before the game's release day. That means if you ordered the game months prima of the release, you can request a reimbursement any day prior to the day of issue.

      Pre-order placed less than 14 days before launch

      In this case you will have 14 days to cancel the order and request a refund. If you have booked up one week before the game, you can request a refund even after the game launch.


      Refunds for Subscription Purchases

      All flat rate purchases include Playstation Plus, Playstation Now or EA Access. Once you have purchased a Playstation Plus or Playstation Now service subscription you will have 14 days to request a refund, taking into account that the free trial days are included within the 14 days.



      In case you buy a subscription to a service like Playstation Plus and request a refund days later, you may be refunded less of the amount paid to compensate for the use of the service.

      If, on the other hand, you buy a subscription to a service on the Playstation Store, you buy a permanent service that it is non-refundable. In any case you can cancel the subscription; however, in case of cancellation, the service will be extended until the next billing term, interrupting the monthly installment.

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