Solution Error 1001 "Unable to connect to Netflix service"

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Catherine Le Nevez
@catherinelenevez
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In these pandemic times, the first thing we look for is a way to distract us. We start cooking a recipe that we have seen on the internet, we decorate the garden with a tutorial on YouTube, we take selfies and we upload it on social networks, we learn to play that musical instrument that we had kept hidden in our house, we put a playlist with your favorite songs or you are one of the classics, we prefer to go to bed all day to watch series and movies.



Index ()

  1. What is Netflix?
  2. Netflix error 1001
  3. What does Netflix error 1001 mean?
  4. Solution to Netflix error 1001
  5. Why am I getting Netflix error 1001, 1018, 1023?
    1. I can't connect to Netflix Error 1001
  6. How to fix the error on your device
    1. From a Xiaomi
    2. On your Samsung
    3. Repair on your Smart TV

What is Netflix?

Netflix is ​​a streaming service and allows its users to watch series, documentaries and films of all kinds, animated, action, comedy, romantic, etc. If you pay for a monthly or yearly subscription, it depends on the plan you want. The only thing it asks of you is that you need to maintain an internet connection on the device you are playing your series or movie on.

This app it is quite popular and has grown its followers over the past few years, so don't miss out on anything else and download Netflix now.

If you want to be part of this community, creating a Netflix account would be the best option. So you won't get lost all contents nor the new films, series and documentaries that are about to come out.



The application has no advertising whatsoever when you watch your movies or anything else, so you can enjoy it to the fullest without interruption. There are many users who have reported complaints with the platform, as an ad appears saying "Error code 1001 - Unable to connect to Netflix".

This error 1001 can get quite annoying, as well as when Netflix keeps loading and not working. When these types of errors appear and we get inspired by watching our favorite series, it is something very annoying, but there is nothing to worry about, here we will explain how to quickly fix this error.

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When watching your movies and series, it may happen that a pop-up window appears informing you of this error. This can happen, as surely you need to have enough cached information and it needs to be updated. We will tell you about some things you can do for fix this Netflix error 1001 problem.

What does Netflix error 1001 mean?

There are several errors when using this streaming platform in some cases, of course it is not constant, but it gets a bit boring and of course, stops our activities on that platform.

That is why we need to know what this error 1001 actually means in Netflix, usually when the platform issues this message, it is because the information we have previously stored must be updated on any device in we have our account open .


When that happens, a type of warning will appear on the screen , which obviously blocks access to what we were seeing previously, to avoid this kind of inconvenience, we just need to keep our data up to date.


Solution to Netflix error 1001

When this type of error appears, what you can do first is exit the app and restart the mobile phone, On both Android and iPhone, this type of restart can easily fix this type of error and more.

The other option you can take to solve this problem is to clear the cache of the device you are using to watch Netflix. This is easy enough to do. First you need to go to your mobile phone settings and look where it says "Applications", select the Netflix app and keep clicking on clearing application data and cache.

Don't worry, when you delete your data and cache it will not alter or delete any data from the application . Everything will remain in order.

Why am I getting Netflix error 1001, 1018, 1023?

Mostly, as we explained earlier, error 1001 occurs when the data provided within our account are not completely up to date , by doing this it allows us to use and navigate through the platform without any problem and without this error. .

Read How to clear my activity history in my iPhone applications?

If we talk about the Netflix streaming platform error 1018, it is also very common, it has the same problem as the previous error and of course we have to do the same update procedure , it also happens in some cases when we enter from a PC or a computer, that the system is not in its latest version, Windows or another. Similarly, it may happen that the browser we have by default is not compatible with Netflix in its version.


When we are presented with the message with the Netflix error 1023, it means that there is some interruption in the connection or that the internet is not fast enough to play a movie or something else that we want to see, for that, we can restart our router or device , or just find a better connection and signal strength to make browsing through this excellent platform much better.


I can't connect to Netflix Error 1001

The explanations given above should work immediately and stop the error we don't like that much. If in your case this keeps appearing, what you can do is uninstall the application from the phone , restart the device and download the App again. To dispel any doubts, you can try to play some other title on Netflix, to see if it plays the video or not.

Something very important that we must take into account is that many times the platform or the Netflix server may be down right then and that's why we can't enjoy our movie and Netflix error 1001 appears.

Netflix has the ability to watch your movies or series without having to be connected to a Wi-Fi network or have a connection. For this you just have to download what you want to see and that's it, so you can enjoy Netflix at any time. We have already commented on several options to be able to fix this error, if the platforms are not working what you can do is wait for Netflix itself to fix the problem so you can start watching your series again.

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How to fix the error on your device

Although we know these errors interrupt our browsing on Netflix and all platforms and applications no matter how good they are, contain these kinds of errors , that is why, here we will explain, how to fix them on various devices to get entertainment without drops or interruptions.

From a Xiaomi

Solving this error is very simple, the steps are the same on any device , by entering the Netflix help center, we can clarify our doubts regarding those already mentioned. Likewise, some quick steps need to be considered to get what we want.

Mainly, we have to enter "settings" on our Xiaomi mobile device and let's look for the "applications" option . So, we need to select the option that says "clear data and clear cache".

Next, we need to log into the application again and we will see how the problem was solved. In some cases, it may not work at all, but we can choose other options such as updating the data , restart our device or just reinstall the application.

On your Samsung

In a Samsung mobile device, the same thing happens, we can choose the previous options already explained or proceed as follows:

  • We enter "settings" and there we select the "applications" option.
  • Being there, we have to search for the "Netflix" application, since of course we want to solve, once we find it, we have to "select it" and click "uninstall".
  • Finally, to get it again, we just have to enter the 'Play Store', search for 'Netflix' and click '' download ''. Once this is done, we just have to reopen the platform and see how the problem was solved normally.

Repair on your Smart TV

THU we will perform the same procedures as above , since the Smart TV, as far as possible, in terms of settings and application site, works similar to the previous devices, it should also be noted that the resolution of this error is not complicated, simply by following the steps already explained, we will have an improvement of the platform and therefore we will be able to enjoy it with great efficiency.

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