Solution error: "The SD card is not compatible or is empty"

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Catherine Le Nevez

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We all memorize important information about these small devices called SD cards . Whether it is photos, videos, documents, we want to have a backup, many prefer to use it as internal storage of their mobile phones and we can be surprised if this error appears when inserting it into another device "SD card is not compatible or is empty".

We can ask ourselves what happened? Where is my information? Can I get it back? Below we will help you clarify your doubts and the options you have to resolve this error.

    Why is my SD card not working? Most frequent causes and reasons

    Many times the message that appears on your device "SD card is empty" does not mean that your files have disappeared. It is a common mistake, but we need to know the possible causes.


    A virus can erase information on SD cards or create files to the point of filling them up and making them unusable. In this case, it is best to connect the card to a computer with a good antivirus and try to eradicate the virus with that software. If not, you may need to format the SD card.

    Improper disconnection from sd

    Improper insertion of an SD into any device could cause the problem, as well as incorrect ejection and then attempting to access it could happen the same thing. If the SD card was used in a device with a virus, it is another reason to throw this error.

    Physical integrity of the SD

    A damaged or overused SD card can completely stop working. That said, check the card in its entirety and see if there is any physical damage, if so, check if it works in another device and if not, you will have to change it .

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    Another cause can be corruption of system files or various sectors with defects on the card, something dirty causing blockage in the slot , among other things. Let's take a look at several ways to fix this error.

    You can try to recover information from an SD card using recovery software. There are many, for example, you can recover files with iBeesoft Data Recovery, EaseUs and many more. Undoubtedly it is a good option to avoid losing the precious information of your SD memories.

    Possible solutions to your problem

    With all of the above we can fix the error in most cases. Let's recap: if the card is in an Android phone, the first thing we can do is restart the phone. When I start again the error disappears in most cases, what if you can't fix it?

    You can remove the SD card from the device and clean the slot, for this we advise you to turn off the device and clean it with a little cotton and alcohol. Wait a few seconds, once the alcohol has completely evaporated you can re-insert the SD memory and turn on your device, this solution helps us when we have inserted the card incorrectly or due to an obstruction in the slot.

    Reboot the system

    If you entered the memory when the mobile was on, it may be necessary restart the phone . In fact, sometimes people get confused that the SD card is blank and does not support this error.

    Reinserting and cleaning the DS

    You may have mistakenly inserted the micro SD card, in turn, excess dust can cause problems. Said this, clean the SD card and reinsert it in your mobile in the appropriate way, preferably when it is turned off.

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    A virus or any other problem can create the feeling that the SD card is blank or unsupported. This it can be solved by formatting the card , which you can usually do from your mobile or PC.

    How to fix your card from your PC

    In any case, if it does not work from the mobile, it is better to try it from the PC , the best alternative is to use the chkdsk tool provided by Windows.

    Run chkdsk

    If after following these steps the problem persists, you can choose to run a "checkdisk" . To do this you will need a PC with Microsoft Windows operating system, insert the SD memory (making the PC read the SD card) and press the key Windows + R a dialog box will open.

    Then type "cmd" and pressing the keys ctrl + shitf + invio this will open a command prompt window. Once the User Accounts window appears on the screen, click Yes to approve the administrative permissions.

    In the command prompt window you need to type the CHKDSK command, which will scan the files to determine any errors in the SD. At the end you can remove the card from the PC and insert it into a mobile phone , there you will see if the error is resolved.

    In most cases the problem is usually solved after this step, if your case is different, your memory may have some hidden files that generate the error What can we do? The following steps will help you to fix it

    Insert the card into the PC, press Windows + R keys and in the Run box write "Check Folders" press Enter, the File Explorer options window will open, there you will go to the View tab and select the hidden files and folders option. In advanced settings, you need to select the option to show hidden files and folders and click apply.

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    Then go to SD card and if you find transparent icons, delete them, as they are hidden files. Once you are done with this procedure, remove the card and insert it into your device and see if the error is resolved.

    As a last resort we have the formatting of the SD card, even if doing so will delete all the files it contains, however it will remain as new and you can reuse it on any device. You can recover your files before formatting them.

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