Why is my cell phone out of order? How to fix "Network Unavailable" or "No Service?

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Philippe Gloaguen

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It is quite common that when trying to make a call, a pop-up appears saying "Network unavailable". If you've had this problem, or it happens constantly, you wonder why I'm not getting calls on my phone? There is no reason to be alarmed, as we will show you the reasons why this happens to you , and options that can be applied to solve this problem .

Why is my cell phone out of order or no signal? - Causes and solution

A basic concept you should know is how the telephone signal travels. Cell phones they depend on radio waves , which require that you find within range of an antenna or base station to communicate. The closer you are to a base station, the better the signal you need to communicate.

These base stations are generally well supplied in urban areas, but remoteness from a gas station that's not the only reason you might have signal problems or "Network unavailable" appears on your device. To clarify this doubt, we will show you the most frequent causes of these situations and their potential solutions.

Index ()

  1. Possible network solutions not available on my mobile
    1. Check that everything is fine on our phone
    2. Restart your mobile
    3. Clean the SIM card
    4. Check the coverage of the area
    5. Overloaded telephone lines
    6. Contact an operator
  2. Check out the possible causes you should consider
    1. carelessness
    2. Check the status of the line
    3. Check coverage
    4. Overloaded telephone lines
    5. Is the SIM card good or damaged?
  3. What to do if my mobile phone recognizes the chip but has no signal?
  4. Which companies allow you to report a position without service?
  5. How will you communicate with an operator if you have no signal?

Possible network solutions not available on my mobile

The first step in finding a solution to the problem of lack of telephone service or signal is identify its origin . So what if I don't have coverage or signal? Well, the specific solution to this question is anchored to its particular origin on your mobile device. Therefore, you can use one of the following solutions to put an end to the lack of signal on your mobile device.

Check that everything is okay on our phone

The first step we should follow is to check that everything is correct with our phone, making sure you've turned off airplane mode , check that the SIM card is not positioned incorrectly or has a fault.

Restart your mobile

Although this process may seem simple, it is one of the most effective in situations of lack of service in the mobile network of the device. To restart your phone you just have to momentarily press the "Off" button on your mobile and select the "Restart" option.

When you restart your phone, the data that was previously stored in the device's RAM memory is cleared. So, restarting them, the processes are running correctly and any errors that interfered with proper access to the mobile network or even the device's data service can be resolved.

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Clean the SIM card

The dirt on the SIM card prevents your mobile device from making an adequate reading and therefore presents deficiencies in the provision of the telephone network service. To clean the SIM card, you need to carefully remove it from the device, preferably after turning it off, e rub it gently with a cloth dry and smooth that does not soak lint on the surface of the card.

Next, you need to moisten a tampon with alcohol and carefully wipe with it the surface of the gold-plated contacts of the SIM card, to remove any particles of oxide, dust or other impregnated material that could interfere with the reading of the SIM. When you are done, you can insert the card back into your device and check the effectiveness of the process.

Check the coverage of the area

It is common to pass through areas where coverage is zero or precarious, these areas are generally known as dead signal areas. The solution to this problem may vary depending on the type of dead zone you are on refers.

On the other hand, since the problem of lack of telephone network service, when it comes to staying in specific places, is not prone to breakdowns in the mobile phone or errors in its system, the solution to this problem it is anchored in prevention rather than the immediate action of the user.

If you are in a dead coverage zone within a city, such as an elevator, basement, or tunnel, you should be careful to take any major action that requires a signal. before entering those areas , so you don't have to worry about having the signal for a while.

Resolving signal loss in a dead zone of a city is easy to avoid or suffer a little. However, this term is more significant when referring to a rural area where it will be practically impossible to get a signal . Again, we recommend that you make calls or text messages of the utmost importance before entering a rural area with no phone line.

Overloaded telephone lines

Since this is an aspect that escapes the hands of mobile service users, it is valid to present a potential solution, added to the possible cases in which the lack of service is due to a rainy climate. One aspect that we must take into consideration is that in addition to telephone lines, you have internet .

There are services on the Internet where you can get a virtual phone number, which can be used to make a call when faced with scenarios where the phone lines are temporarily overloaded. You must only get a facility with free WiFi to use this solution or have other platforms for timely communication. One of the best applications for doing this is Google Voice.

Contact an operator

It is essential to inform the operator you are affiliated with of the inconvenience your device presents in order to establish a satisfactory connection with the respective network. Especially if you have checked the status of your SIM on another device and the answer is still no .

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Access the touchpoint of your mobile network server from another phone or from the server's web platform to inform him of the lack of service on your SIM card. The correspondent operator must provide a prompt solution to the lack of signal or must provide you with another SIM card if the problem is particular with your service.

Check out the possible causes you should consider

There are several reasons why you may have this problem on your mobile, starting with from causes due to human error to situations that are totally beyond the user's responsibility. Below, you can evaluate some of the reasons that most frequently cause a cell phone to appear out of order.


We will start by mentioning some reasons caused by user carelessness, generally caused by an unintended action. Some of these causes are:

  • Commonly airplane mode is activated without the direct will of the user , resulting from an accident and resulting in the impossibility of accessing any telephone network.
  • You have the wrong SIM or it is damaged , making it impossible to communicate using telephone credit.

Check the status of the line

Sometimes, the failure of the phone service on cell phones is due to the fact that the service was suspended for non-payment or by mistake of the manager. Therefore, it is prudent to verify that the line is active and that the payment status of the service is up to date.

Check coverage

Areas with no connection to a telephone network, no coverage or no signal generally refer to locations where cell phones they cannot access a base station . Depending on the location, telephones can have several reasons for being signalless, such as interference from buildings, natural formations, or trees that interfere with the telephone signal.

Examples of dead zones could be tunnels, elevators, basements, dense forest areas, or locations far from a corresponding network server base station. In such situations, it is very likely that there are difficulty maintaining good coverage, although there is generally no one coverage direct of any kind.

Overloaded telephone lines

Base stations have a certain capacity that they can support, so even if this is large enough, if a large number of people make calls at the same time, the quality of service can be affected. and the line is congested .

This doesn't usually happen very often and is limited only to certain seasons of national celebrations, such as New Year's or Christmas.

Is the SIM card good or damaged?

The lack of coverage of the service can also be a consequence of the deterioration of the SIM card of the corresponding mobile device. The SIM card is usually enough sensitive to forced manipulation by users, resulting in damage to the SIM.

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The best option to check the good condition of a SIM card and make sure it works is insert it into another mobile device and check the status of your coverage. If it maintains access to the phone service, there is no damage to the SIM, but the problem lies in the slot of the device or in the way the SIM card was previously inserted into it.

If not, the SIM is damaged and the best option is buy a new card from the telephony server of your choice.

What to do if my mobile phone recognizes the chip but has no signal?

In this case, you should get started checking the status of your SIM card and the corresponding slot in the device. If you have inserted your SIM into another mobile device and it has no problem getting a signal, the source of the problem is in the phone slot. In this case, you need to take your device to technical service to have the SIM card slot repaired.

If, on the other hand, the SIM card is recognized by the other device but still does not acquire coverage, the SIM card may be damaged or disabled . You must contact your telephone company; either to re-establish the service or to get a new SIM.

Another option you can access is "Reset Network Settings" manually . In the case of an Android mobile phone, it is necessary to enter 'Connections and wireless networks' in the 'Settings' menu; then enter the option "Mobile networks", "Access point names" and finally "Restore defaults".

On an iPhone device, enter "Settings", "General" and then "Reset Network Settings" .

Which companies allow you to report a position without service?

The option to send a location when the device is not within service area or coverage is only available for emergency service platforms. Also, reporting a location to the emergency services is an option that is usually activated in advance on every mobile device, therefore it does not depend on any telephone company in particular.

In case you want to check the current status of this service, you need to go to the 'Location' option in the 'Settings' menu. Then select 'emergency location services' and finally activate the 'Send DLS position' option .

How will you communicate with an operator if you have no signal?

If you don't have another mobile device at hand, another option to contact the operator you are affiliated with is via its online platform . Currently, most companies that provide telephone services have a customer service section on their web pages.

In addition to this service via web platforms, operators have of mobile applications which can be downloaded by their users. Likewise, on these platforms, customer service and service recovery is generally quick and efficient.

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